REFUND POLICY

Awakened Elements Jewelry

If you are not completely satisfied with your Awakened Elements Table Jewelry,  you may return or exchange (Silver jewelry) within 14 days of the ship date. Returned merchandise must be unused and in original condition.

To be eligible for a return:

  • All Gold jewelry is FINAL SALE
  • All made to order pieces are FINAL SALE
  • Your item must be unused and in the same condition as received.
  • It must be in the original packaging and must be accompanied by the receipt that you were e-mailed when you purchased the item from the website.
  • To process a return for a refund, please e-mail us first at customerservice@awakened-elements.com to request a Return Authorization (RA form).
  • Please print and fill out the RA form. 
  • To ensure proper credit, please make sure to include the RA form and a copy of your receipt in your return package.
  • Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
  • Please note that refunds are for merchandise only, not shipping.
  • We only replace items if they are defective or damaged.
  • We will review your returned item and process a replacement order.
  • Please use a trackable shipping service to insure your shipment as we are not responsible for items damaged or lost in transit.
  • We send everything "signature required" unless otherwise noted.
  • The cost of return freight and insurance is your responsibility. 
  • Only regular priced items may be refunded. All sale items are FINAL SALE.

Awakened Elements Table Linens

If you are not completely satisfied with your Awakened Elements Table Linens,  you may return or exchange an item within 14 days of the ship date. Returned merchandise must be unused and in original condition.

To be eligible for a return:

  • Linens may be returned within 14 days of receipt for full refund. 
  • To process a return for a refund, please e-mail us first at customerservice@awakened-elements.com to request a Return Authorization (RA form).
  • Once you receive the RA form, please fill it out then send the item in the original packaging.
  • All returned merchandise must be in original condition.
  • Please package the item securely in a box with the original receipt and a copy of the RA form.
  • Please use a trackable shipping service to insure your shipment. We will not be not responsible for items damaged or lost in transit.
  • You will be notified by e-mail once your return is complete.
  • Please allow 3-5 business days from receipt of your item for your refund (less any shipping costs) to post to your account.